Who is this article for?

Contractors or Employees that are encountering an "Inactive user" error.

No elevated permissions are required.

Your account becomes inactive when an administrator manually sets it to inactive, or when you have not logged in for an extended period.

1. Understanding the inactive account status

When you see an inactive account error, it means your access has been restricted. The image below shows what this error looks like:

Your account status is controlled by your employer or the site owner, not by Beakon directly.

2. Resolving the issue based on your role

The steps to reactivate your account depend on your employment type.

To reactivate your account as a contractor employee:

1. Contact your company administrator.
2. Request that they set your account status to active.

To reactivate your account as a contractor company:

1. Identify the client that owns the site where you are contracting.
2. Contact the site owner directly (for example, if you are contracting at a shopping centre, contact the centre management).
3. Request that they reactivate your account.

To reactivate your account as an employee:

1. Contact your manager.
2. Request that they reactivate your account.

Note: Beakon cannot directly activate your account in most cases, as it is your employer who deactivated your profile.