Who is this article for?

Contractors or Employees that are encountering an "Invalid Username and Password" error.

No elevated permissions are required.

If you receive an invalid username or password error when logging in, your credentials are likely incorrect or you may be using the wrong account type.

1. Understanding the error

The invalid username or password error appears when the system cannot verify your login credentials.

This typically occurs when your username, password, or both are incorrect.

2. Resetting your password

To reset your password, click the "Forgot Password?" button on the login page. See this article for detailed instructions: Resetting your password in Beakon – Beakon | Help | Ideagen Luminate

3. Understanding contractor account types

Contractors have two separate accounts in Beakon:

• Contractor Employee account – for individual contractors
• Contractor Company account – for administrators to manage the company and its employees

Note: Each account has a unique username. Ensure you are using the correct username for the account type you need to access.