Who is this article for?

Contractors experiencing issues with learning completion.

No elevated permissions are required.

If your induction results do not appear after completion, follow these steps to resolve the issue.

1. Refreshing your dashboard

To refresh your results:

1. Close the induction page.
2. Refresh your dashboard.

Your results should now appear. If they do not, proceed to the next section.

2. Capturing evidence of completion

To document your completion:

1. Re-attempt the induction.
2. Take a screenshot of the results screen.
3. Ensure your score or completion statement is visible in the screenshot.

Example 1:

Example 2:

3. Submitting a support ticket

To request manual verification:

1. Submit a ticket to Beakon Support.
2. Include the screenshot of your results.
3. Include your personal details.
4. Include your client portal name.
5. Include the name of the induction you attempted.

The support team will manually override your score in the system.