Who is this article for?

Contractors or Employees that are receiving reminders for completed trainings or documents.

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If you receive a reminder notification for a learning or document you believe you have already completed, there are several reasons why this might occur.

1. Checking learning completion and due dates

When you receive a reminder for a learning you have already completed, verify the completion and due dates to understand why the notification was sent.

To check your learning dates:

1. Review the completion date shown in your learning record.
2. Check the expiry date for the learning.

Note: You might have completed the learning previously, but if it expires in a few days, you will receive a reminder. You can redo the learning to extend the expiry date.

2. Resolving document reminder notifications

If you receive a reminder for a document you have already uploaded, it is likely due to one of the following reasons:

1. Pending approval: If you have uploaded your document and it is pending approval, wait until it gets approved before the reminder will stop.
2. Approaching expiry date: Check the document expiry date. If it is approaching, you need to upload a new document to extend the expiry period.